We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [insert your website URL], and when you purchase our products or interact with us.
By using our website, you agree to the practices described in this policy.
1. Who We Are
This website is operated by Lancs Green Witch, a business registered in the United Kingdom.
Our contact details are:
Business Name: Lancs Green Witch
Registered Address: 24 Milking Stile Lane, Lancaster, LA1 5QB, United Kingdom
Email: [email protected]
We are the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following personal data:
- Identity Data: name, username, or similar identifier.
- Contact Data: billing address, shipping address, email address, and telephone number.
- Financial Data: payment card details (processed securely via our third-party payment processors).
- Transaction Data: details of products you have purchased from us.
- Technical Data: IP address, browser type, time zone, location, operating system, and platform.
- Usage Data: information about how you use our website and services.
- Marketing and Communications Data: your preferences in receiving marketing from us and third parties.
3. How We Use Your Data
We will use your personal data only where legally permitted. Most commonly, we use your data to:
- Process and deliver your orders
- Manage payments and refunds
- Communicate with you (including support and order updates)
- Send marketing communications (only with your consent)
- Analyse website performance and improve our services
- Comply with legal obligations
We do not sell your data to third parties.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity – to fulfil our contract with you
- Legitimate interests – to improve our services, prevent fraud, and manage our business
- Consent – for optional marketing or non-essential cookies
- Legal obligation – for tax, accounting, or other regulatory purposes
5. Sharing Your Data
We may share your data with:
- Service providers who help us operate our business (e.g. payment processors, couriers, IT providers)
- Professional advisers (e.g. accountants, lawyers)
- Regulatory bodies or law enforcement if required by law
- Third-party analytics and advertising services (with consent)
All third parties are required to respect the security of your personal data and to treat it in accordance with the law.
6. International Transfers
As we sell worldwide, your data may be transferred outside the UK. We ensure that any such transfer complies with UK data protection law by using:
- UK adequacy regulations (where available)
- Standard contractual clauses approved by the UK ICO
- Other appropriate safeguards
7. Data Security
We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. All payment information is encrypted and handled securely by our third-party providers.
8. Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, tax, accounting, or reporting requirements.
9. Your Legal Rights
Under the UK GDPR, you have rights including:
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request erasure of your data
- The right to object to or restrict processing
- The right to data portability
- The right to withdraw consent at any time
To exercise your rights, contact us at [email protected].
10. Cookies
Our website uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy].
11. Third-Party Links
Our website may include links to third-party websites, plugins, or applications. We are not responsible for their privacy policies. We encourage you to read the privacy notice of every website you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: [email protected]
Address: 24 Milking Stile Lane, Lancaster, LA1 5QB, United Kingdom
You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO) at www.ico.org.uk.